Frequently Asked Questions (FAQs)

Click on the question to view the answer.

My account is locked or I've forgotten my password.

Visit the reset password page to receive an email with instructions on how to reset the password for your account.
Visit the unlock account page to receive an email with instructions to access your account.
Visit the send confirmation instructions to receive an email with instructions to confirm the email adddress for your account.

I use Internet Explorer 11 and I get "long running script messages" causing my computer to run slow.

This is a known issue with many versions of Internet Explorer that use outdated versions of key components (e.g. JavaScript) used by this site. We recommend using Google Chrome, Safari, or Microsoft Edge. See this link for instructions how to enable a workaround, until Internet Explorer is fixed.

I use Firefox and I get an error that "A script on this page is causing Firefox to run slowly."

This is a Known issue with many versions of Firefox that use outdated versions of key components used by this site. We recommend using Google Chrome, Safari, or Microsoft Edge. See this link for instructions how to enable a workaround, until Firefox gets fixed.

  1. The PWDCA HLL FAQ.